Senior Employment Service Specialist

San Francisco, California, United States | Employment Services | Full-time | Partially remote


Under the direction of the Director of Employment Services, the Employment Services Specialist works both 1:1 with clients and in group settings to provide job search, case management, and placement assistance to the Center’s Trans Employment Program and LGBTQ Employment Services clients with multiple barriers to employment. The Senior Employment Services Specialist works with clients with complex needs for support and may lead specific projects within the program. The Center’s Employment Services programs offer vocational case management, placement, and referral services, as well as retention support to participants and community partners. The candidate should exemplify our team values which include:  

  • Demonstrated commitment to racial equity and justice.  
  • Commitment to serving the most vulnerable (transgender/gender non-conforming people, people of color, people with disabilities, people who are marginally housed or homeless, unemployed and underemployed people, low-income people, etc.) 
  • Accountability and transparency 
  • Compassion and humility  

Please be sure to provide a cover letter including your connection to our mission along with your resume! 


Provide 1:1 service for community members seeking employment with a focus on removing barriers to employment, life skills, job readiness, vocational counseling, job search, retention, and/or referral to additional resources. 

  • Conduct assessment and intakes for individuals seeking employment services to determine program eligibility, client needs, and referrals where appropriate.
  • Create Individual Employment Plan (IEP) for enrolled clients and support clients in implementing the employment plan. Support clients in assessing educational and professional qualifications and/or transferable skills, identifying appropriate short and long-term employment objectives, map out strategies for reaching employment objectives, provide corresponding job development, and support the client throughout the job search, placement, and retention. Services may include vocational counseling, case management, coaching on job search and career development, and resume development and interviewing skills.
  • Maintain knowledge of local resources available. Assess and refer clients to internal and external resources including group activities and workshops, life skill classes, and resource referrals as necessary, including mental health, medical, legal, crisis intervention, housing, transportation, and training. Support group activities for job seekers.  Coordinate and facilitate job search workshops and life skills classes tailored specifically for Trans/GNC/LGBTQ community members with multiple barriers to employment on a variety of topics including resume and cover letter writing, completing employment applications, interviewing techniques, networking, effective workplace communication, pre-job fair tips and obtaining personal identity document.
  • Coordinate and conduct individual/group instruction through demonstration, lecture, guest speakers, cooperative learning activities, and other modalities of teaching, which address learning style differences and potential learning disabilities.
  • Support career fairs and other Employment Services events, including employer engagement events, drop-in groups, workshops, and other group programs.

Project Leadership:  Senior Employment Services Specialists serve as the lead on one or more projects related to employment services.  In these areas, the Senior Specialists work under the general direction of the Director of Employment Services to plan, implement and lead specific projects or areas of work. Examples include: coordination of job fairs, serve as the lead for employer engagement, coordination of life skills workshops, etc.

  • Plan, implement and evaluate specific projects and/or areas of work.
  • Develop and track a budget for the project.
  • Develop detailed implementation plans, including timeline, tasks, curriculum, outreach, and logistics.
  • Coordinate volunteers as needed and serve as the lead staff during program activities and/or events.
  • Serve as liaison with outside stakeholders related to the activities and/or event.


Administrative functions: 

  • Maintain client files for each 1:1 client: develop written IEP, ensure enrollment forms are fully completed and accurate, document client contacts and/or attempted contacts, collect documentation of employment and retention, and evaluation/feedback forms.  Ensure confidentiality for program participation and client files.
  • Support documentation of all group activities, including collecting sign-in sheets, feedback forms, curricula, and contact information for speakers and presenters.
  • Support other administrative functions of the Employment Services Program, as necessary and required, which may include data entry, shared minute taking or meeting facilitation, and/or support with statistical and written narratives.

Other Activities:

  • Support strong partnerships with other Center teams/staff and collaborative agencies.
  • Actively participate as a member of the Employment Services team. Support Employment Services program activities and general Center functions as appropriate.



  • Cultural humility and demonstrated commitment to the transgender community; familiarity with the diversity of transgender, lesbian, gay, and bisexual identities/experiences required.
  • A minimum of two years of experience in workforce development, employment services, community development, or case management related to employment services.
  • Fluency in English required, bilingual skills highly desired. An additional stipend may be available for bilingual staff.
  • Experience in project management, including planning, budgeting, curriculum development, outreach, and/or evaluation preferred.
  • Detail-oriented, hardworking, and able to complete paperwork accurately & in a timely manner.
  • Strong presentation skills, including networking and public speaking or group facilitation.
  • Understanding of local resources, local and state employment laws, and employment resources for the transgender communities.
  • Strong communication and conflict resolution skills, ability to maintain confidentiality.
  • Strong interpersonal relationship skills. Ability to work both independently and within a team-oriented organizational structure. Experience working collaboratively with multiple agencies.
  • Strong verbal and written communications skills.
  • Computer proficiency in MS Office or similar programs, understanding of the concept of a relational database, competent using the Internet, and excellent research abilities.
  • Innovative and entrepreneurial approach, including solution-oriented approaches to complex issues. Ability to adapt to changing environments and priorities.
  • Commitment to the mission of the San Francisco LGBT Community Center.
  • Strong commitment to racial, social, and economic justice, as evidenced by past/present work
  • Must be able to work in a culturally diverse and fast-paced environment.
  • Requires flexibility in working some evenings and/or weekend hours.

$28.85 Per Hour ($60,000), including paid medical insurance as well as paid time off (vacation, health, & holidays)



The mission of the Center is to connect our diverse community to opportunities, resources, and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

  • Fostering greater opportunities for people to thrive.
  • Organizing for our future.
  • Celebrating our history and culture.
  • Building resources to create a legacy for future generations


The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute.


Pursuant to SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records