Host Homes Case Manager

San Francisco, California, United States | SF LGBT Center | Full-time | COVID-19 remote


Host Homes is a national model that has been around for over 25 years, currently a pilot program in San Francisco. The Host Homes program matches LGBTQ+ youth (18-24 years old) with volunteer Hosts in San Francisco, who can provide a private bedroom or spare space with access to a kitchen and bathroom for 3 months to 1 year.  


The Host Homes Case Manager provides overall coordination and supervision of youth in Host Homes by conducting screenings and intakes, providing case management, life-skills coaching, and additional support services. The Host Homes Case Manager will be responsible for helping a caseload of 7-8 participants identify and pursue life goals, develop relationships with Hosts/community members, and will assist youth in accessing community resources. In coordination with the Program Manager, this position will be responsible for setting program objectives, implementing strategies, ensuring objectives are met, and being attentive and responsive to evolving community needs. This position involves a high level of community engagement and accountability. 


 This Job is for You If

  • You have a track record of helping young people set and accomplish goals that can change their life. 
  • You understand young adult development, including how to address potential barriers and opportunities for change.
  • You have a growth mindset and love navigating across differences
  • You understand the impact of trauma on people and the importance of building resiliency skills
  • You can lovingly hold youth accountable to their identified goals and transparently communicate with them
  • You have experience effectively mediating conflicts in relationships whether it be within families, among youth, or between colleagues
  • You have successfully facilitated groups including support groups, workshops, and training.
  • You enjoy working in the community and collaborator is your middle name.
  • You are a highly creative person and solution seeker. 



  • Assist young adult applicants interested in the Host Homes program by completing the application process, consisting of recruitment, screening, assessment, and onboarding. Ensure youth understand the program structure including their responsibilities and the program expectations. 
  • Alongside the Program Manager, coordinate the Host/Youth matching process to ethically match youth referred to the program with volunteer Hosts. 
  • Utilize a 1:1 coaching model that promotes partner relationships with youth to assist with goals and successful outcomes.
  • Support youth with navigating resources, referring youth to internal and external services (employment, financial, therapy services, public benefits, virtual programming, etc.), and advocate on their behalf when necessary.
  • Maintain good communication with Hosts, school officials, therapists, and other service providers in support of the young adult’s goals and the objectives of the Host Homes Program. 
  • Ensure the safety of youth and Hosts by addressing possible issues in a timely and professional manner. 
  • Promptly address host grievances and any potential issues related to safety for the youth and host. Provide conflict mediation coaching when appropriate and necessary.
  • Support youth in life-skill building through 1:1 coaching and workshops to prepare them for the transition into adulthood and longer-term housing (budgeting/saving, cooking/grocery shopping, time management, employment skills, etc.)
  • Provide up to 6 months of aftercare services for youth who have transitioned out of Host Homes.  
  • On a timely basis, accurately maintain comprehensive case documentation while following HIPAA guidelines
  • Participate in Drop-in and Youth Services duties and rotation and collaborate on special projects across the organization.
  • Participate in outreach in the field to identify and assist underserved clients (includes attending relevant community organization meetings, collaboratives, etc.)
  • This role does require on-site support for home visits, community events, and center needs. 



Compensation will be $28.50/ hour. Applicants may qualify for additional bilingual compensation.
Benefits include paid medical insurance, and paid time off (vacation, health, & holidays.)


Monday-Friday; some evening and weekend hours may be required.   


The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute.