Youth Services Navigator - SF LGBT Center

San Francisco, California, United States | Full-time


The SF LGBT Center is not just the bright purple building that catches your eye at 1800 Market Street, it is a focal point for the LGBT community of San Francisco, where individuals who need resources, support, or a safe space to gather can find comfort and celebration.

Youth Services at the SF LGBT Center

 include structured group programming, crisis intervention, navigation & referral services, leadership development, a dedicated drop-in youth space, on-site individual and group mental health services (therapy/counseling/crisis management), and a Host Homes housing program that includes case management services. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) youth ages 16-24. The program is rooted in community building, culturally-responsive, trauma-informed care, and harm reduction models. A high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges.


Under the direction of the Youth Services Manager, the TGNB Youth Service Navigator serves transitional age youth (TAY) experiencing homelessness with case management, targeted outreach to Transgender, Non-binary, and Gender Nonconforming Youth, resource navigation, and referral services. This position also provides Youth Access Point services through partnerships with the San Francisco Department of Homelessness & Supportive Housing (HSH) and other stakeholders. This program requires a peer-to-peer approach to outreach and support for TGNB youth. This is an essential service and crisis relief provider position that will be required to do in-person work during times of crisis.

We currently have two positions open for this role. 


  • Provide Youth Access Point services to transitional age youth experiencing homelessness; screen and assess participants using standardized tools and protocols in the city’s Online Navigation and Entry (ONE) System to access housing programs within San Francisco, engage participants in problem-solving conversations aimed at removal from the homelessness response system, and support authorized referrals into housing programs.
  • Work as part of an interdisciplinary team to assess youth program participants' needs and connect youth with a wide range of necessary resources. Activities may include accompanying youth to appointments, advocacy/troubleshooting with referring agencies, and supporting participants in the navigation of public benefits.
  • Maintain strong relationships with appropriate collaborative partners, including but not limited to the Department of Homelessness and Supportive Housing, other Coordinated-Entry Youth Access Point providers, government agencies, and LGBTQ and/or TAY serving organizations
  • Support activities conducted by collaborative partners, including maintaining appropriate relationships with partner program staff and a basic understanding of referral/resource networks for TAY.
  • Execute outreach activities aimed at engaging Transgender, Non-binary, and Gender Nonconforming youth to ensure program promotion and participation.
  • Ensure data is collected and entered into the database system; program materials and supplies are adequate for program needs, and youth drop-in space is maintained, including updating the navigation supplies list and maintaining case management notes.
  • Work on evenings and weekend hours may be required.


  • Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social, gender, and economic justice. Experience and commitment to working in a multicultural environment.
  • Demonstrated ability to engage with LGBTQ transitional age youth experiencing homelessness through one-on-one and group level interventions.
  • Strong cultural competency regarding sexual orientation, gender identity, race, ability, and other social identities, with an existing ability to communicate and collaborate with people across lines of difference
  • Experience providing services and/or conducting outreach with Transgender, Non-binary, and Gender Nonconforming youth.
  • Ability to utilize harm reduction and trauma-informed care frameworks in service provision especially as related to experiences of homelessness, violence, substance use, mental health, sexual health, sex work, and involvement in the criminal justice system
  • Ability to work with participants toward an expressed goal using motivational interviewing, crisis counseling, case management, conflict resolution, and/or other interpersonal skills.
  • Ability to maintain confidentiality. As youth services are provided within a collaborative context, the position may need to meet guidelines established by collaborative partners to share confidential client information across agencies.
  • Ability to work independently, collaboratively with the supervisor, and as part of a team in a fast-paced environment.
  • Computer/PC literacy, including Internet proficiency, Microsoft Office software, and networked systems.
  • Fluency in English is required. Bilingual or ASL skills highly desired.
  • Criminal background and TB Test clearance required.


$24.50 Per Hour (Annual Salary is $50,960). Competitive Salary includes paid medical insurance, paid vacation days, health days, and holidays


The mission of the Center is to connect our diverse community to opportunities, resources, and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by: 

  • Fostering greater opportunities for people to thrive.
  • Organizing for our future.
  • Celebrating our history and culture.
  • Building resources to create a legacy for future generations.


The Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are encouraged to apply.  The Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute. 

Pursuant to the SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.