Youth Services Manager - SF LGBT Center

San Francisco, California, United States | Full-time


The SF LGBT Center is not just the bright purple building that catches your eye at 1800 Market Street, it is a focal point for the LGBT community of San Francisco, where individuals who need resources, support, or a safe space to gather can find comfort and celebration.

Youth Services at the SF LGBT Center include structured group programming, crisis intervention, navigation & referral services, leadership development, a dedicated drop-in youth space, on-site individual and group mental health services (therapy/counseling/crisis management), and a Host Homes housing program that includes case management services. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) youth ages 16-24. The program is rooted in community building, culturally-responsive, trauma-informed care, and harm reduction models. A high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges.

The Youth Navigation Services Manager is responsible for the supervision, planning, and implementation of youth coordinated entry access point services, navigation services, outreach to TGNB youth, and transgender cultural competency training for the homelessness response system. Overall responsibilities include program management, program evaluation, curriculum development, training, supervision, management, and evaluation of program staff, supporting the management of donations, and managing collaborative relationships with outside service providers and partners; providing limited direct services. This program requires a peer-to-peer approach to outreach and support for TGNB youth through the hiring and retention of TGNB interns and navigators. This is an essential service and crisis relief provider position that will be required to do in-person work during times of crisis.


  • Overall responsibility for program development, implementation, and evaluation for the Center’s youth access point and navigation services including coordinated entry housing assessments, problem-solving conversations and funds, resource referral and service navigation, short term housing-related case management, food pantry, and clothing closets all aimed to serve LGBTQ transitional age youth (16-24). Develop, track, and assess annual program plans for all navigation services, ensure goals and outcomes are on track for completion.
  • Manage, train, and provide on-going support, supervision, and evaluation of TGNB Youth Service Navigators with development of annual individual work plan and ensure staff is on track with identified goals and outcomes.
  • Operate as the primary trainer for Transgender cultural competency training for the homelessness response system.
  • Develop, oversee, and implement outreach strategies with a focus on Transgender, Nonbinary, and Gender Nonconforming youth experiencing homelessness with the goal of reaching the full diversity of the San Francisco/Bay Area LGBTQ community. Outreach may include: developing marketing materials, social networking, community networking, and other strategies.
  • Operate as the primary administrator for youth coordinated entry and serve as the Center’s representative to the Department of Homelessness and Supportive Housing collaborative efforts aimed at supporting transitional age youth.
  • Provide limited direct services to support program activities, including back-up coverage for program staff and support the resolution of conflicts and emergencies as they arise.
  • Ensure navigation services data collection, evaluation, and manage data analysis to meet all program requirements and that program activities align with grant requirements.
  • Represent the Center in youth collaborations, which may include shared funding and/or programming, coordination of linkages and referrals, joint initiatives or advocacy, and participation in formal and information networks.
  • Manage relationships with program stakeholders, including program participants, collaborative partners, and other service providers. Assist in engagement with representatives of city departments, funders, and other key stakeholders. 


  • Understanding of the needs of vulnerable LGBTQ communities, strategies to meet their needs, and ability to work with a broad range of constituents, program participants, and stakeholders representing the full diversity of the LGBTQ and allied communities.  
  • Commitment to the mission of the SF LGBT Center and a strong commitment to racial, social, and economic justice. A champion for building pathways for people not served by mainstream systems.  
  • Experience developing curricula and providing training aimed at increasing the understanding of community members and/or service providers in their engagement of the Transgender, Non-binary, and Gender Nonconforming community
  • Experience supervising programs and staff through a racial and gender equity lens.
  • Ability to work within a harm reduction model and experience working on trauma-informed programs as well as strong experience providing services addressing homelessness, violence, substance use, mental health, and criminal justice systems.
  • Strong interpersonal skills: excellent verbal and written communication, conflict resolution and de-escalation skills, ability to maintain confidentiality. Excellent customer-service abilities. Ability to lead productive discussions among various stakeholders.
  • Ability to work independently, collaboratively with the supervisor, or as part of a team in a fast-paced environment. Experience working collaboratively with multiple agencies desired.
  • Computer/PC literacy, including Internet proficiency, Microsoft Office software, and networked systems mandatory, Salesforce experienced desirable.
  • Fluency in English is required. Bilingual or ASL skills highly desired.
  • MSW and similar degrees (MFT, MPCC, PsyD) and licenses (LCSW, LMFT, LPCC, LCP) are desirable but not required.
  • Must have successful completion of criminal background screening and TB test clearance.


$76,000/year, including paid medical insurance as well as paid time off (vacation, health, & holidays)


The mission of the Center is to connect our diverse community to opportunities, resources, and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by: 

  • Fostering greater opportunities for people to thrive.
  • Organizing for our future.
  • Celebrating our history and culture.
  • Building resources to create a legacy for future generations.


The Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are encouraged to apply.  The Center maintains a policy of non-discrimination with respect to employees and applicants for employment.  No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability or veteran status, or any other basis prohibited by statute. 

Pursuant to the SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.