Youth Host Homes Case Manager

San Francisco, California, United States | Youth Services | Full-time

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The Youth Services at the SF LGBT Center include structured group programming, crisis intervention & referral services, leadership development, dedicated drop-in youth space, and on-site access to therapy & counseling. Low-barrier services are designed to reach disconnected lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQQ) youth ages 16 – 24. The program is rooted in community building, trauma-informed care, and harm reduction models. A high percentage of program participants have experienced physical and/or sexual abuse, homelessness, engagement with criminal justice and/or foster care systems, substance use/abuse, and/or mental health challenges. Through a partnership with the Department of Homelessness and Supportive Housing, the Center’s youth services expanded to pilot and develop San Francisco’s first Host Homes program for transitional aged youth (TAY). Host Homes matches youth with San Francisco based community members who voluntarily share their spare bedroom/private space with youth for 3 months to 1 year, while youth work with case managers to accomplish goals related to education, employment, and housing permanency. 

Providing case management to youth in the program (pre, during, and post host home residency), supporting positive relationships between hosts & youth, and supporting overall development & implementation of the program. This is an essential service and crisis relief provider position that is required to do in-person work. Support with Youth Services including drop-in youth space and navigation services will be required upon request. 

RESPONSIBILITIES

  • Provide supportive case management, housing match, crisis assistance, conflict resolution, and stabilization services to youth (clients) enrolled in host home programs. 
  • Establish Individual Development Plans (IDP) for recovery, emotional and psychological issues, vocational and educational development, employment, and financial management.
  • Assist clients in obtaining and maintaining county, state, and federal benefits. Access available services such as cash aid, food programs, medical clinics, and in-home support. Accompany clients to critical appointments and or meetings when deeper support is needed. 
  • Establish a transition plan with clients to ensure they move into preferably long-term stable housing at the end of host home residency. 
  • Support intake, assessment, and evaluation for client engagement in the program. 
  • Document client progress records in a timely manner, maintain and monitor client files and/or database. Document all outcomes.
  • Conduct safety and wellness checks and home visit regularly.
  • Assist with building and refining program policies and procedures to continually fine-tune the program.
  • Assist with identifying, screening, and training volunteer community members who will volunteer to host clients.
  • Maintain strong relationships with collaborative partners and hosts. Attend multi-agency and partner meetings. 

QUALIFICATIONS

  • Minimum of two years’ experience working in a case management role in youth services. 
  • Minimum one-year experience in working with LGBTQQ youth and demonstrated ability to work with transitional age youth 18– 24 with strong cultural competency regarding transgender and gender non-conforming youth, communities of color, homelessness, and mental health. 
  • Ability to work within a harm reduction model and experience working on trauma-informed programs as well as strong experience providing services addressing homelessness, violence, substance use, mental health, and criminal justice systems.  
  • Strong communication, conflict resolution, and de-escalation skills, ability to maintain confidentiality.  
  • Excellent customer-service abilities. Outgoing and engaging personality.
  • Ability to work independently, collaboratively with supervisors, or as part of a team in a fast-paced environment.  Experience working collaboratively with multiple agencies desired.
  • Computer/PC literacy, including Internet proficiency, Microsoft Office software, and networked systems mandatory, Salesforce experienced desirable.   
  • Fluency in English is required.  Bilingual or ASL skills highly desired.  
  • Must successfully complete criminal background screening and TB test clearance upon hiring.

 

THE SF LGBT CENTER

The mission of the Center is to connect our diverse community to opportunities, resources, and each other to achieve our vision of a stronger, healthier, and more equitable world for LGBT people and our allies. The Center’s strategies inspire and strengthen our community by:

  • Fostering greater opportunities for people to thrive.
  • Organizing for our future.
  • Celebrating our history and culture.
  • Building resources to create a legacy for future generations

EQUAL OPPORTUNITY 
The SF LGBT Center is proud to be an equal opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or inter-sex are encouraged to apply. The SF LGBT Center maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute. 

Pursuant to the SF Fair Chance Ordinance, we consider qualified applicants with arrest/conviction records.